Of socks and men

We moved house recently. Our broadband ISP Pipex was among all the utilities that needed to be transferred. A sorry tale of customer dis-service followed.
It transpires that they have outsourced credit control in Lithuania, billing in the Philippines and Cancellations in the UK. All of these departments operate independently and are unable to transfer calls to the right department. Their IT systems appear to be unavailable on 50% of calls. They are unable to accept responsibility for sorting out a problem with a customer. The system is engineered to prevent customer satisfaction!
Grrrr!
There are issues here with outsourcing – I am guessing that each location may be run by a different subcontractor. Are any of the staff really interested in serving Pipex’s customers or are they just doing a job without any effort over and above turning up for work and jumping through the normal call centre performance hoops? The fact that several of the call centres are offshore tells me that they may be keener on cutting costs than anything else.